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Our frequently asked questions.
How does the Huntsman shaving plan work?
We have two simple plans:
The ‘Daily Shaver Plan’, suitable for those who shave 5-7 times a week, a box is sent every 6 weeks.
The ‘Occasional Shaver Plan’, suitable for those who shave 2-4 times a week, a box is sent every 12 weeks.
You can change your plan from your My Account page.
Is it easy to cancel? Am I tied into a contract?
After you have signed up for a shaving plan, you can just pause or cancel your deliveries after your second payment. This gives you a chance to try the products. If you like them, resume your deliveries, if not, you can easily cancel your plan – with no cancellation fees – via your My Account page.
How long does delivery take?
We aim to have your package delivered within 2-3 working days. Shipping to BFPO addresses and addresses outside of UK Mainland tend to take a bit longer. We’ll email you tracking information as soon as your order ships so you can keep an eye on your package.
Refer a member and enjoy £5 of your next shaving box
The new member needs to join the Huntsman Club using your unique code. Your discount will then automatically be credited to your account for your next shaving box.
If you have enough credits, your next box will be free and we’ll automatically apply any remaining credits to future shave plan boxes.
Can I change my luxury shaving cream?
Club members have a choice of three luxury shaving creams to choose from depending on the skin type and preferences. Sandalwood, Aloe Vera and Cooling Menthol. Simply log into your My Account page to change your selection.
All products are paraben free and contain 99.9% natural ingredients.
Why do I require a pre-shave lotion?
The pre-shave lotion assists razor glide, reduces razor burn and protects and nourishes the skin.
What do I get in my box?
Club members will receive a Luxury Huntsman weighted handle*, 4 Gillette Mach III Turbo Blades, a Premium Hydrating Pre Shave Lotion and a Premium Shaving Cream.
*Handle is sent in the first order only.
How often should I change my blades?
Depending on the type of hair we say 10 to 12 shaves per blade.
Do you offer free shipping?
Yes, we offer free shipping.
What if I’m not in when my order is delivered?
If you’re not in when we try to deliver your order, your box will be left in a safe place or with a neighbour (as per your instructions) or will be redelivered. You can always get your order delivered to your work address too.
I’m having issues trying to join.
If you are trying to sign up using a mobile or tablet, try using a laptop or computer. If you are doing so already, we recommend you try clearing your cache or using an incognito window. If you’ve tried these tips and are still having difficulties, please do not hesitate to get in touch with us at firstname.lastname@example.org
Why can I not log into my account?
There may be a couple of reasons why you are having trouble accessing your account. First things first, please be sure to enter the correct email and password. If you are still having trouble, select the ‘reset my password’ option on your My Account page.
If you’re still having issues, then please get in touch with us and one of our team members will look into it for you.
I haven’t received a confirmation email – has my sign up been successful?
We automatically send new members a welcome email after they have signed up. Please check your spam and promotions folders. If you think you may have used an incorrect email address or you’re sure you haven’t received a confirmation email, don’t worry – just email email@example.com we will look into this for you.
Can I make changes to my account
To update your account details, be it a new address, a new bank card or changes to your shaving plan (delivery schedule or choice of cream), just log in to your My Account page.